Old Trunks, New Leather. All from Maine.
Customer Service
Our Guarantee: Our guarantee is simple – If you're not happy with your purchase for any reason or no reason just ship it right back for a refund or exchange. That's it.
Returns and Exchanges:
At Brettuns Village, we guarantee your satisfaction. If you're not
happy with anything in your order, please send it back within 30 days for
a refund or an exchange.
You don't need to contact
us first if you don't want to - just send it and include a note with your
name, order date, and payment method, and we'll issue a refund or send
out replacement merchandise promptly.
Our Store: Click here for info on visiting this mess.
Shipping Information
"I'm on my break!"
Our 2012 Shipping Schedule will be every Monday through Friday, with the following exceptions:
Any holiday observed by the
US Postal Service - this mostly affects small orders, such as trunk parts
or small packages of leather craft supplies
Any holiday observed by
UPS - see their holiday schedule here.
Known 2012 'no shipping' days at BV:
Nothing scheduled yet, but of course we'll be closed on 4th of July, Thanksgiving, and Christmas Days.
In general, orders received by Brettuns Village are packed and shipped within 24-hours of receipt. We do our best to get your items to you quickly, because we know how you're itching to get them. Some important shipping information is presented below:
Domestic Shipping Information
Most of the prices you'll
find on our website include shipping costs for any location within the
48 contiguous states. If you need your order shipped to Alaska or
Hawaii please contact us by e-mail, give us a list of the items you'd like
to buy, and we'll weigh it up and let you know the extra shipping costs.
Brettuns Village doesn't charge handling fees or any of that rubbish -
just the actual shipping charge. We ship to AK and HI via the US
Postal Service, Priority Mail only.
If you want your order shipped to any location in the 48 contiguous states, then the prices shown on the site are all you pay. No additional shipping, handling, packing, processing, or other fees will be added.
If
You Need Your Order Shipped Outside of the USA:
Please
NOTE that Any Order that is to be shipped outside of the USA will require
addtional postage and a Brettuns Village Service Charge of US$5.00!!!
This
covers the time we spend filling out Customs Forms and standing in line
at the Post Office
International Shipping
Information
Brettuns Village is glad
to ship your order outside of the USA. We ship most international
orders through the US Postal Service. Smaller orders, meaning most
orders with a total shipping weight of under 1 pound, are shipped by First
Class International Mail in padded envelopes for about US$1 to US$8 more
than the order total. In many cases, for orders weighing only a few
ounces (such as a key, a few parts, etc), we're able to ship outside of
the USA at no additional cost to you - it depends on package weight and
your location. This is a very simple shipping technique for smaller
international orders, and usually arrives at your location within one to
two weeks. Larger orders are also shipped via the US Postal Service,
up to the maximum size they allow. Most of our refinished trunks
are too large to ship through the post office, so these are shipped out
of the country with a commercial carrier, such as UPS (we cannot use FEDEX,
as they have informed us that they will only pick up shipments if we can
guarantee them 150 boxes per day - thanks a lot). Trunk shipping
can be very expensive, up to US$900 per trunk. Smaller trunks and/or
suitcases are still quite expensive to ship - expect to pay up to $500
or even more for shipping a trunk or suitcase. In early 2011 shipping
rates for boxes leaving the USA took a big jump. For example, 4 sides
of leather shipped to Australia racked up $90 in postage through the post
office. UPS rates are easily two to five times higher than the Post
Office, but UPS is very reliable. If it needs to get outside of the
USA in a hurry and you need guaranteed delivery, ask us to ship it by UPS
and then brace for impact because the price is going to knock you for a
loop. If you have a freight forwarder here in the USA you can ask
us to send it to them; this is a domestic delivery and wouldn't cost you
one cent more than the prices you see on our site.
We deduct domestic shipping costs from international shipping fees, as our website prices include shipping within the contiguous USA. Prices are in US dollars. You may incur duties or other fees on the importation of our products into your country, and any and all fees associated with a shipment from Brettuns Village will be your responsibility. The quoted shipping fees will include insurance which will protect against loss while the package is within the USA. Once it crosses into your country, if it is lost, we are not always able to recover the cost of the loss. Brettuns Village will produce the necessary shipment documents to get the parcel cleared through your customs service, and all merchandise included in the shipment will be declared at the exact retail price. All goods are classified as 'merchandise' only; we will not claim that purchased items are commercial samples, so please don't ask us to risk our livelihood and business by falsifying shipment paperwork. We simply won't do it.
So, if you live outside of the USA and would like to order, please go right ahead and place your order using the shopping cart system on the site. We'll pack the order, then send you an invoice by e-mail for any additional postage that's required. The invoice shows up in your e-mail inbox (or maybe your Junk Mail folder) and allows you to pay with either your credit card or a PayPal account. It's easy, as long as you provide us an accurate e-mail address.
The steps we follow for
international orders:
1. You place your
order on our website and provide us with an e-mail address that you check
regularly.
2. We pack it up and
weigh it, then calculate the additional shipping cost.
3. We send you an
e-mailed invoice for the additional shipping cost. The order will
not be shipped until that invoice is paid. We have orders here on
the shelf that have waited over a year but the customer has yet to pay
the additional shipping charge. We're just waiting to hear from you!
Important!
if you require international shipping please be sure that you provide us
with a valid e-mail address. That's our only method of contacting
you for the additional shipping costs,
so
if your e-mail doesn't work your order will sit here on our shelf until
the end of all time.
APO/FPO Shipping Information
Brettuns Village is proud
to ship to our customers who are stationed overseas. We figure it's
the least we can do to support you, while you're out there supporting/protecting
us. We do not charge any additional fees whatsoever for APO or FPO
shipping. As far as we're concerned it's as if you were right down
the street, so the prices shown on our site include all the shipping charges
you need to worry about. The price you see is the price you pay.
We take care of the Customs documents and that's that. Keep in mind
that these orders are shipped via the US Postal Service, so some size constraints
exist. For example, most of our antique trunks are too large.
No problem; let us know which one you want and we'll store it for you until
you arrive safely back home, no extra charge.
Overnight, Second Day,
or Three-Day Select Shipping
If you need your order quickly,
we're glad to help get it to you pronto. Prices on our website include
shipping costs for standard ground shipping methods, so we just ask that
you pay the difference between standard rates and whatever method you choose.
We ship from zip code 04212 using UPS; if you'd like to estimate what the
additional costs would be you can
e-mail
us or visit the UPS website and punch
in our zip code and yours, and an estimated shipping weight. Don't
forget to add about 2 pounds for the box and shipping materials for most
leather orders, or about a pound for smaller orders. Our daily UPS
pick-up occurs at about 2:30 pm EST, so if you need fast shipping please
let us know by no later than 2:00 pm EST. If you miss the daily pick-up,
we can still have one of the Barn Monkeys drive your package to the nearest
UPS depot (cut off time is 5:30 pm EST for this), but we charge a $20 fee
which helps cover about half the gas that old truck requires to make the
trip.
A Few Words About Boxes
Brettuns Village has a corporate
environmental policy that's pretty detailed, and it includes things like
not buying or selling leather that contains Azo dyes or other harmful chemicals,
not disposing of any chrome-tanned leather by a method that would cause
it to be incinerated (this does weird things to the chrome), and trying
to use recycled shipping boxes whenever possible. We buy used boxes
from the local Girl Scouts (cookie boxes, of course), retailers in central
Maine, and from a not-for-profit that helps individuals with certain handicaps
go to work everyday doing something productive. As a result, you
may receive your order in a box that contained spaghetti sauce or notebook
paper, antifreeze or t-shirts, Savannahs or Mint cookies, but we try our
best to make sure each box is suited to the mission. We hope you
won't mind that the box is on its second life; helps us keep overhead costs
down and makes better use of the cardboard. Also, we ship our leather
orders inside boxes - not those brown paper bags. Helps keep the
leather looking snappy while en voyage.
The Barn Monkeys do their
best to get all orders packed and shipped quickly. UPS picks up from
our barn Monday through Friday.
We also have a rusty old
truck that makes a run to the local post office every weekday, black lab
or two in the passenger seat.
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