BrettunsVillage.Com Shipping Information

Brettuns Village Trunks & Leather
Old Trunks, New Leather. All from Maine.

Customer Service

Our Guarantee: Our guarantee is simple – If you're not happy with your purchase for any reason or no reason just ship it right back for a refund or exchange. That's it.

Returns and Exchanges: At Brettuns Village, we guarantee your satisfaction. If you're not happy with anything in your order, please send it back within 30 days for a refund or an exchange.
You don't need to contact us first if you don't want to - just send it and include a note with your name, order date, and payment method, and we'll issue a refund or send out replacement merchandise promptly.

Our Store: Click here for info on visiting our so-called 'store.'

Contact Information:
Our e-mail address is info@brettunsvillage.com
Please e-mail your questions or comments.
If you'd like to place an order over the phone using your credit card please have the following information ready when you call us:

Shipping address

Billing address (the address of record for your credit card)

Quantity and part number of each item you'd like to order

Credit card number, expiration date, and CVV code

Once you have all that stuff ready our toll-free telephone number for placing orders is 1-877-LEATHAH, or you can use (207)782-7863. These numbers are for placing orders only, please. We use e-mail for everything else. info@BrettunsVillage.Com or click here, please.

Shipping Information

"I'm on my break!"

We ship your order out as fast as we can!
Monday thru Friday: We have a daily pickup by the US Postal Service and by UPS.
Fedex will deliver to us, but they've told us they will not pick up from us (unless we guarantee them a minimum of 150 boxes per day)
If you have a Fedex account and would like us to use it for shipping we will do our best to get them to swing by and pick it up - no guarantees.

Our 2013 Shipping Schedule will be every Monday through Friday, with the following exceptions:

Any holiday observed by the US Postal Service - this mostly affects small orders, such as trunk parts or small packages of leather craft supplies
Any holiday observed by UPS - see their holiday schedule here.

Known 2013 'no shipping' days at BV:
April 30 thru May 3rd - Late-Winter Break
Orders placed during this break will ship out by Monday, May 6, 2013

Nothing else scheduled yet, but of course we'll be closed on Thanksgiving and Christmas Days. Half a day on New Year's Eve, maybe, if the weather's nice.

In general, orders received by Brettuns Village are packed and shipped within 24-hours of receipt. We do our best to get your items to you quickly, because we know how you're itching to get them. Some important shipping information is presented below:

Domestic Shipping Information
Most of the prices you'll find on our website include shipping costs for any location within the 48 contiguous states. If you need your order shipped to Alaska or Hawaii please contact us by e-mail, give us a list of the items you'd like to buy, and we'll weigh it up and let you know the extra shipping costs. Brettuns Village doesn't charge handling fees or any of that rubbish - just the actual shipping charge. We ship to AK and HI via the US Postal Service, Priority Mail only.

If you want your order shipped to any location in the 48 contiguous states, then the prices shown on the site are all you pay. No additional shipping, handling, packing, processing, or other fees will be added.

INTERNATIONAL SHIPPING
If You Need Your Order Shipped Outside of the USA:
Please NOTE that Any Order that is to be shipped outside of the USA will require addtional postage and a Brettuns Village Service Charge of US$5.00!!!
This covers the time we spend filling out Customs Forms and standing in line at the Post Office

IMPORTANT NEWS!! As of 1 Feb, 2013 USPS Rates for international shipping have TRIPLED!! Shipping a simple key or a pair of trunk handles or a bag of rivets to Canada or the UK will now cost close to US$15.00!!! Check rates at www.usps.com

International Shipping Information
Brettuns Village is glad to ship your order outside of the USA. We ship most international orders through the US Postal Service. Smaller orders, meaning most orders with a total shipping weight of under 4 pounds, are shipped by First Class International Mail in padded envelopes for about US$10 to US$25 more than the order total. This is a very simple shipping technique for smaller international orders, and usually arrives at your location within two to six weeks. Larger orders are also shipped via the US Postal Service, up to the maximum size they allow. Most of our refinished trunks are too large to ship through the post office, so these are shipped out of the country with a commercial carrier, such as UPS (we cannot use FEDEX, as they have informed us that they will only pick up shipments if we can guarantee them 150 boxes per day - thanks a lot). Trunk shipping can be very expensive, up to US$1,500 per trunk. Smaller trunks and/or suitcases are still quite expensive to ship - expect to pay up to $500 or even more for shipping a trunk or suitcase. In early 2012 shipping rates for boxes leaving the USA took a big jump. For example, 4 sides of leather shipped to Australia racked up $240 in postage through the post office. UPS rates are easily two to five times higher than the Post Office, but UPS is very reliable. If it needs to get outside of the USA in a hurry and you need guaranteed delivery, ask us to ship it by UPS and then brace for impact because the price is going to knock you for a loop. If you have a freight forwarder here in the USA you can ask us to send it to them; this is a domestic delivery and wouldn't cost you one cent more than the prices you see on our site.

We deduct domestic shipping costs from international shipping fees, as our website prices include shipping within the contiguous USA. Prices are in US dollars. You may incur duties or other fees on the importation of our products into your country, and any and all fees associated with a shipment from Brettuns Village will be your responsibility. The quoted shipping fees will include insurance which will protect against loss while the package is within the USA. Once it crosses into your country, if it is lost, we are not always able to recover the cost of the loss. Brettuns Village will produce the necessary shipment documents to get the parcel cleared through your customs service, and all merchandise included in the shipment will be declared at the exact retail price. All goods are classified as 'merchandise' only; we will not claim that purchased items are commercial samples, so please don't ask us to risk our livelihood and business by falsifying shipment paperwork. We simply won't do it.

So, if you live outside of the USA and would like to order, please go right ahead and place your order using the shopping cart system on the site. We'll pack the order, then send you an invoice by e-mail for any additional postage that's required. The invoice shows up in your e-mail inbox (or maybe your Junk Mail folder) and allows you to pay with either your credit card or a PayPal account. It's easy, as long as you provide us an accurate e-mail address. You can estimate the shipping charges by visiting www.usps.com and entering the estimated weight and choosing your shipping options (Priority, First Class, etc).

The steps we follow for international orders:
1. You place your order on our website and provide us with an e-mail address that you check regularly.
2. We pack it up and weigh it, then calculate the additional shipping cost.
3. We send you an e-mailed invoice for the additional shipping cost. The order will not be shipped until that invoice is paid.

Important! if you require international shipping please be sure that you provide us with a valid e-mail address. That's our only method of contacting you for the additional shipping costs,
so if your e-mail doesn't work your order will sit here on our shelf until the end of all time.

APO/FPO Shipping Information
Brettuns Village is proud to ship to our customers who are stationed overseas. We figure it's the least we can do to support you, while you're out there supporting/protecting us. We do not charge any additional fees whatsoever for APO or FPO shipping. As far as we're concerned it's as if you were right down the street, so the prices shown on our site include all the shipping charges you need to worry about. The price you see is the price you pay. We take care of the Customs documents and that's that. Keep in mind that these orders are shipped via the US Postal Service, so some size constraints exist. For example, most of our antique trunks are too large. No problem; let us know which one you want and we'll store it for you until you arrive safely back home, no extra charge.

Overnight, Second Day, or Three-Day Select Shipping
If you need your order quickly, we're glad to help get it to you pronto. Prices on our website include shipping costs for standard ground shipping methods, so we just ask that you pay the difference between standard rates and whatever method you choose. We ship from zip code 04240 using UPS; if you'd like to estimate what the additional costs would be you can visit the UPS website and punch in our zip code and yours, and an estimated shipping weight. Don't forget to add about 2 pounds for the box and shipping materials for most leather orders, or about a pound for smaller orders. Our daily UPS pick-up occurs at about 2:00 pm EST, so if you need fast shipping please let us know by no later than 1:30 pm EST. If you miss the daily pick-up, we can still have one of the Barn Monkeys drive your package to the nearest UPS depot (cut off time is 5:30 pm EST for this), but we charge a $25 fee which helps cover about half the gas that old truck requires to make the trip.

A Few Words About Boxes
Brettuns Village has a corporate environmental policy that's pretty detailed, and it includes things like not buying or selling leather that contains Azo dyes or other harmful chemicals, not disposing of any chrome-tanned leather by a method that would cause it to be incinerated (this does weird things to the chrome), and trying to use recycled shipping boxes whenever possible. We buy used boxes from the local Girl Scouts (cookie boxes, of course), retailers in central Maine, and from a not-for-profit that helps individuals with certain handicaps go to work everyday doing something productive. As a result, you may receive your order in a box that contained spaghetti sauce or notebook paper, antifreeze or t-shirts, Savannahs or Mint cookies, but we try our best to make sure each box is suited to the mission. We hope you won't mind that the box is on its second life; helps us keep overhead costs down and makes better use of the cardboard. Also, we ship our leather orders inside boxes - not those brown paper bags. Helps keep the leather looking snappy while en voyage.

The Barn Monkeys do their best to get all orders packed and shipped quickly. UPS picks up from our barn Monday through Friday.
We also have a rusty old truck that makes a run to the local post office every weekday, black lab or two in the passenger seat.